Getting help and support

Getting help and support

Beyond this documentation, VerOps has built-in support so you're never stuck. You'll find these at the bottom of the left navigation.

Contact us — open a ticket

1. Click Contact us (/contact/new).
2. Describe the issue or question — include the affected area (a service, dashboard, alert), what you expected, and what happened.
3. Attach context if helpful (a permalink to a dashboard, an execution id, a screenshot).
4. Submit. A ticket is created and tracked.

My tickets — track your requests

My tickets (/contact) lists the tickets you've opened, their status and replies. Open a ticket (/contact/tickets/:id) to continue the conversation and see updates.

Help yourself first (often faster)

• Search the docs — the search box here covers every guide.
• Ask Vera — the AI assistant can investigate your telemetry directly.
• Troubleshooting sections — most install/config guides end with common fixes (agent offline, target unreachable, missing data).

Including a permalink, an execution id, or the exact time window in a ticket gets you a precise answer much faster.